At The Pearl Laguna we are committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
This Privacy Policy explains how The Pearl Laguna ("The Pearl Laguna", "we", "us", "our"), located at 21095 Raquel Rd, Laguna Beach, California 92651, collects, uses and safeguards your information when you visit www.thepearllaguna.com, submit an enquiry or booking request, interact with our digital advertisements, or stay with us as a guest.
By using our website or booking a retreat, you agree to the practices described here. This policy forms part of our Terms and Conditions.
We collect information that you provide voluntarily when you express interest in our retreat or services, and a limited amount of technical information collected automatically when you browse our site.
Payment card details are processed by our booking and payment providers. We do not store full card numbers on our own systems.
Because we are a wellness retreat, guests sometimes share health-related details — allergies, dietary restrictions, injuries, mobility limitations or other considerations relevant to participation. Under California law this is treated as sensitive personal information, and we handle it accordingly.
We ask for this information only where it is needed to accommodate you safely, and we use it for that purpose alone. It is shared internally on a need-to-know basis with the culinary, wellness and guest care team members responsible for your stay.
We do not use health or dietary information for marketing, profiling or advertising, and we do not sell or share it. You are never required to disclose a diagnosis; sharing what we need in order to accommodate you is sufficient.
The Pearl Laguna is not a healthcare provider and is not a covered entity under HIPAA. Information you share with us is protected under this policy and applicable California law rather than under HIPAA.
We use cookies and similar technologies for three purposes: keeping the site functioning, understanding site usage through analytics, and measuring the performance of our advertising.
Strictly necessary cookies are required for the site to operate. Analytics and advertising cookies are optional, and you can manage them through your browser settings or, where available on our site, through the cookie preference controls.
Depending on how advertising cookies are configured, the use of these technologies may be considered "sharing" of personal information for cross-context behavioral advertising under California law. You may opt out as described in Section 10.
We do not sell your personal information for money. We share data only with trusted service providers who process it on our behalf and are bound to use it solely for the services they provide to us:
We may also disclose information where required by law, in response to a valid legal request, to enforce our Terms and Conditions, to protect the rights and safety of guests, staff or the property, or in connection with a business transfer such as a merger or sale of assets.
If you have subscribed to our newsletter or consented to marketing, we may send you wellness inspiration, retreat dates and updates from The Pearl Laguna.
You may unsubscribe at any time using the link in any marketing email, or by writing to info@thepearllaguna.com. Opting out of marketing does not affect transactional messages about a booking you have made.
We keep personal information only for as long as it is needed for the purposes described in this policy.
Booking and financial records are retained for the period required by California tax and accounting rules. Enquiry and marketing records are kept while your interest remains current or until you unsubscribe or ask us to delete them. Health and dietary information is retained only as long as needed to support your stay and any repeat booking, and is deleted on request.
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse and unauthorized access, and we limit internal access to staff who need it to do their work.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive details to us through unsecured channels.
As a business located in Laguna Beach, California, we comply with California privacy law. Depending on your location, you may have the right to:
Email info@thepearllaguna.com or call +1 (949) 715-1674. We will verify your identity before responding, and will reply within the timeframe required by law. An authorized agent may submit a request on your behalf with proof of authorization.
The Pearl Laguna operates in the United States, and information you provide is processed and stored in the United States, where privacy laws may differ from those in your country.
If you are located in the European Economic Area or the United Kingdom, we process your information to take steps at your request before entering into a contract, to perform that contract, on the basis of your consent for marketing, and for our legitimate interests in operating and improving our business. You may have the right to access, correct, delete, restrict or object to the processing of your data, to request portability, and to withdraw consent at any time. Requests can be sent to info@thepearllaguna.com.
The Pearl Laguna welcomes adult guests 18 years and older. Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Our website and communications may link to third-party sites, such as our booking system, travel insurance providers, car services and social media profiles. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies before providing information.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version and its effective date are always published on this page. Material changes will be highlighted on the website.
If you have questions about this policy or our privacy practices, please contact us:
The Pearl Laguna
21095 Raquel Rd, Laguna Beach, California 92651
Phone: +1 (949) 715-1674
Privacy and general enquiries: info@thepearllaguna.com
Bookings: booking@thepearllaguna.com
Website: www.thepearllaguna.com
